Other Testimonials

18th Birthday

We went to Helen and pitched her this idea of an Alice In Wonderland cake for our Daughter's 18th Birthday. We needed various things put on the cake that my Daughter loves from the old Disney movie and left it in Helen's hands. She sent us through a rough sketch to show us what she had come up with and it was everything and more than we ever wanted. We arrived to pick up the cake and were both stunned into silence. Never in my wildest dreams could I have imagined such an amazing cake! The attention to detail was just astonishing. When my Daughter arrived at the Party and saw the cake she just burst into tears- that said it all really!! Helen thank you so so much yet again you made us and our Daughter very very happy indeed and there were so many comments made from various people on your astonishing work of art! You are an absolute legend!!! x

Terms and Conditions

GENERAL

  • Failure to pay a deposit within 7 days of your order confirmation, may result in your order being cancelled
  • As we are constantly receiving enquiries it is advisable to secure your date as soon as possible. Ideally 2-3 months in advance for wedding and celebration cakes, and as much as possible for all others. However I will try to accommodate where possible
  • Cake Transportation: It is recommended that cakes are transported on a flat surface, preferably against the back of the boot and supported to prevent movement whilst traveling. Once the cake has been collected or delivered, Helen The Cake Lady cannot be held responsible for any interference or damage to the cake.
  • Storage: Once you have taken possession of your cake please keep it in its box until required and place on a flat surface. Cakes should be kept in a cool room, away from direct sunlight and moisture until ready to display.
  • DO NOT PUT IT IN THE FRIDGE – This will cause moisture to attach to the icing and could ruin the decoration. Your cake will be at its best for up to 3 days after your event, and left over cake must be stored in an airtight container.
  • Non-Edible Items: Please note that some cakes may contain non edible elements. For instance, stacked or tiered wedding cakes will have white plastic dowels in to support the tiers. These should be removed prior to consumption. Any other non-edible elements such as wire in sugar flowers will be noted and a disclaimer will be provided to sign to say you acknowledge the non edible items supplied with your cake.
  • Allergies and Special Dietary Requirements: Gluten and Nut free cakes can be provided. However please note that although cakes may be Gluten and Nut free, they will have been prepared in an area where these ingredients have previously been used and may contain the slightest of traces.
  • Alcohol: Please be aware that small amounts of alcohol are used in some decorating techniques – please let me know at the earliest opportunity if this is not suitable.
  • Cancellation Policy: If your order is cancelled for any reason, the deposit is non-refundable. If the cancellation is less than 1 month until the required date, any preparation or supply's purchased specifically for the order will be charged accordingly. If in the unlikely event that Helen The Cake Lady needs to cancel due to unforeseeable reasons, illness of herself or within the household, then a full refund will be given.

WEDDING CAKES

  • You will be sent a written quotation based on the details you have provided.
  • A non refundable deposit of £100.00 is required to confirm your booking and hold the date
  • Once a deposit is received, a confirmation receipt will be sent to you
  • Any balance due on wedding cakes is required 3 weeks before the ceremony
  • Ideally wedding cakes need to be booked at least 5 months in advance, however
    I will always try to accommodate where possible

CELEBRATION CAKES

  • A 50% deposit is required for all celebration cakes
  • The remaining balance can be paid in cash on collection of the cake
  • Or if paying by cheque at least 7 days prior to the due date to allow cheque clearing
  • Deposit's need to be received within days 7 of provisional booking
  • ALL DEPOSITS ARE NON REFUNDABLE
MAY FULLY BOOKED, June - September very limited spaces
Due to my work and family commitments, please book at least 4-8 weeks in advance to avoid disappointment
Printable edible toppers are available to order allowing you to create your own personalised cake. Price is 4.50 collected or 6.00 Posted Email me a photo or image you would like including any personalisation & colour scheme